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TED is a smart solution for pool owners that tackles two of the biggest frustrations: confusing water chemistry and high running costs. TED includes a smart plug that connects to your home Wi-Fi and a mobile app that puts control in your hands. Your pool pump and chlorinator plug into TED, which replaces your old timer with a smarter, more flexible controller. The TED app helps you balance your water chemistry easily and in the right order—crucial for keeping your pool healthy while reducing the time your pump and chlorinator need to run. TED also shows you exactly how much energy your pool is using, how much you're saving, and alerts you when something needs attention. You can manually control the pump from anywhere using the app. With a TED Smart-Schedule subscription, TED automatically adjusts your pump schedule using real-time energy data, weather, your electricity tariff, and your unique pool profile—so it only runs when necessary and at the cheapest times, maximising your savings and reducing your environmental impact.

Yes — TED works with almost all Australian residential pools. If your pool pump’s schedule is set by a chlorinator (as is common in saltwater or mineral pools), TED replaces the chlorinator’s built-in timer. Plug the chlorinator into TED, and set the chlorinator to “always on” by deleting any existing schedules. TED will then control both the pump and chlorinator together through the app. If your pool pump plugs into an external timer, TED replaces that timer. Simply plug your pump directly into TED, and deactivate or bypass the old timer. TED becomes your new smart controller, managing the schedule and tracking energy use. TED is compatible with single-speed, twin-speed, and variable-speed pumps — as long as they plug into a 10A socket, which covers almost all residential pool pumps in Australia. If your pump is hard-wired into a circuit, TED is not suitable without electrical modifications.

No — TED saves you money and improves your pool’s operation regardless of whether you have solar panels or a time-of-use electricity tariff. Most pumps run for too long in Australia. The rules-of-thumb and recommendations you’ll find online or from your pool shop are designed for worst-case scenarios — like oversized pools, high bather or leaf loads, or poor water chemistry. But most pools don’t need to run 12 hours a day in summer or 6–8 hours in winter. TED helps you cut this back safely. In fact most people end up trying to see "how low they can go" with TED. By helping you balance your water chemistry and run your pump only as long as needed, TED reduces wasted runtime. Most households save 25–50% on pool pump energy use, even on flat-rate electricity plans with no solar. If you do have solar panels or a time-of-use tariff, TED can deliver even greater savings. The TED Smart-Schedule (available with a subscription) takes into account your solar generation, peak/off-peak pricing, and weather forecasts to run the pump when it's cheapest — or when your solar output is highest. Either way, TED ensures your pool stays clean and healthy while saving you energy, money, and time.

Like many answers you'll get from Together Energy and TED, the answer is "it depends" but let's try to be a bit clearer: Most pool owners save between 25–50% on energy use, which typically translates to $250–$500 per year — sometimes more if you were always running your pool 12 hours per day, on peak tariff. TED should often pay for itself in under 6 months. If you weren't a pool chemistry wizard before - TED should also help you save on chemicals by getting your pool "just right" and minimising future "green disaster" days. Traditional pump schedules are usually based on generic advice or outdated timers that don't adjust to your pool’s real needs. This leads to over-filtering, especially outside of summer. TED helps you reduce runtime safely by showing how your water chemistry, bather load, leaf debris, and temperature interact. With a better-balanced pool, you can run your pump less, without compromising on water clarity or hygiene. TED never takes-over - you stay in control but it will prompt you to keep improving and only using as much as you need. The TED App also tracks exactly how much energy you’re using, how much you’re saving compared to your old schedule, and whether there’s room to cut back even more. If you subscribe to TED Smart-Schedule, your savings can be even greater. TED will automatically shift your pump runtime to align with the cheapest tariff windows or periods of peak solar generation — further reducing your bills and environmental impact.

Yes — in fact, that’s one of TED’s biggest strengths. Most pool problems (like cloudy water or algae) stem from poor water chemistry, not too few filtration hours. TED helps you stay on top of the basics by guiding you to test regularly, log results in the app, and treat your pool in the right order and quantity. The TED App incorporates TED’s proprietary Water Quality Index, built from your test results — including pH, chlorine, stabiliser, and salt — and highlights what needs attention. It’s not about selling you more chemicals, but helping you avoid over-correcting or missing something important. TED also keeps a visual history of your pool chemistry so you can track changes, spot patterns, and diagnose issues faster. If you subscribe to TED Smart Scheduling, TED uses AI to “learn your pool” — allowing it to fine-tune your schedule over time and make increasingly accurate, tailored recommendations. Because pump runtime and water chemistry go hand-in-hand, TED helps you balance both — keeping your water crystal clear, safe, and easy to maintain.

No problem — you’re always in control with TED. TED lets you turn your pump on or off at any time using the app, wherever you are. Whether you're just giving the pool a manual vacuum, backwashing the filter, or you just want a couple of extra hours because 3 dogs and 5 kids are spending the afternoon in the pool, using the On-Off button or Timer feature in the App are the easiest way to run a few extra hours and always available. You can also press the physical button on top of the TED plug to turn it on or off directly — handy if your phone’s not nearby and your playing around with the equipment. Manual overrides don’t delete your existing schedule. TED will simply follow the schedule again from the next programmed time unless you make changes in the app. Whether you prefer to set a fixed daily schedule, use timers for one-off runs, or experiment with shorter runtimes, TED is built to work the way you do — with smart suggestions in the background, and full control always in your hands.

Not at all. Most people are up and running in under 10 minutes. That said, it does depend a little on how comfortable you are with connecting smart (IoT) devices to your home Wi-Fi, whether your Wi-Fi reaches your pool pump, and a few other quirks that can occasionally cause hiccups — not specific to TED, but worth being aware of. Your TED will come with a printed “How To” manual in the box, but here’s a quick overview of the setup: Start near your Wi-Fi router. Plug TED into a power point near your router to complete the initial Wi-Fi connection. Follow the steps in the TED App — it will guide you through pairing and confirming the connection. Move TED to your pool pump. Once connected, relocate TED to a power point near your pump. Connect your equipment. – If your pump plugs into a chlorinator, plug the chlorinator into TED and set its timer to “always on.” – If your pump uses an external timer, bypass or remove the timer and plug the pump directly into TED. Follow the in-app setup. The TED App will guide you through the rest: entering your pool details, setting your baseline schedule, and creating new schedules as needed. There’s no wiring, no electrician, and no pool technician required — just plug it in, pair it, and go. Once setup is complete, TED becomes your pump’s new smart controller. You can turn it on or off remotely, adjust schedules, and start tracking energy use and savings straight from your phone. If you hit a snag, check the detailed FAQ or reach out — most issues can be solved quickly with a photo and a quick email to our support team.

The main difference between the two networks is the range (coverage) and the bandwidth (speed) that the networks provide. The 2.4GHz network transmits data at lower speeds, this allows for more coverage at a longer range (great for large homes and backyards). It also allows for data to be transmitted through solid objects more easily. This is often used for Wi-Fi enabled devices and other household devices. However, this frequency only allows for up to 11 channels, so can often become congested if you have a large amount of smart and Wi-Fi products in your home. The 5GHz network transmits data at higher speeds, this is great for uploads and downloads, however, the range is limited and works best with devices close to your router. This network has up to 23 channels which reduces the problems associated with overcrowding. TED only uses the 2.4GHz network, which allows you to have more coverage throughout your home and near the pool. When setting up your device, we still recommend connecting your device to the TED app, as close to your router as possible.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

If you are having trouble connecting to your TED through the default EZ Mode, you can connect directly to TED from your smartphone using the AP Mode. This will connect your smartphone to your TED through a hotspot connection. 1. Why would this be happening A number of reasons. One of the main reasons may be that your phone automatically connects to your home’s Wi-Fi network using the 5GHz band while most IoT devices, including TED, use 2.4GHz bandwidth. As a result, the phone and TED cannot see each other using the Wi-Fi EZ Mode. 2. Turn off mobile data If mobile data is on when attempting to connect to TED using AP mode, your phone will revert to mobile data when you connect to the TED hotspot, – which will interrupt the pairing. You can turn off mobile data usually on your phone’s control centre or settings screen, however, do not use Flight Mode, as this will also turn off Wi-Fi. 3. Switch pairing mode from EZ to AP If you are having issues with your TED connection to EZ mode, switch pairing mode and follow the prompts for access point connection (AP Mode). Once you are back in the pairing screen of the TED app, select AP Mode by tapping EZ at the top right. 4. Ensure TED is in pairing mode Once AP is selected, reset the device by pressing the TED button for 5 seconds and ensure the TED light is flashing slowly (a breathing style flash pattern, with equal time on and off). Click confirm and connect. If TED is not flashing, hold down the device button again for 5 seconds until it begins to flash, click confirm and then next in the app. If TED is flashing fast (every ½ second) it is still in EZ mode. Reset the device again by pressing the TED button for 5 seconds until you achieve slow flashing. 5. Connect to the device's hotspot You'll see a demonstration of device hot spot names, followed by the green button 'Go to Connect' Click 'Go to Connect' This will take you into your phones list of available Wi-Fi networks, select and connect to the TED signal. Your phone will say this is not a secure network or that it has no internet/Wi-Fi signal, this is correct as we are connecting straight to the device itself, connection will revert to your Wi-Fi again after connection. Please note that the unit name may vary between TEDs, often the name will begin with 'TED' followed by a series of numbers. 6. Add device from TED Home app Once you have a connection, the TED app should be starting the 2min countdown. If however you see a 'Reconnect' button don't tap it, tap the blue text below (Confirm hot spot connection, next). TED Home will begin to add the device. If you have a VPN or Firewall, please note this has to be turned off during pairing. You can access the MAC address for your Hub once it's been paired to the app, and then provision the Firewall after connection. Should TED not respond to AP mode, and you've made more than 10 attempts at connection, we'd recommend to unplug TED for 10min. By resting the device you can be more likely to have success.

Installing TED for the first time should be very easy, but like all internet of things (IoT) devices, there are a few steps to follow. Let's go through the installation steps: Installing the TED App on your mobile phone Download the TED App to your mobile device via the apple App Store or google-play Google Play. Open the TED App on your mobile device. You may be prompted to allow notifications – the app can still function if you choose to opt out Tap SIGN UP Read our User Agreement and Privacy Policy and tap AGREE if you wish to proceed Follow the prompts to register a TED account with your email address. You may be prompted to allow access your location. This allows the app to show weather information. It will still function if you choose to opt out but you will loose functionality. Tap NEXT Add your TED Device to your TED App using EZ Mode Turn off mobile data on your phone (in your Settings or Control Centre) but do not go into Flight Mode Plug your TED device into a power source near your Wi-Fi router in your home Open the TED App and add a new device by tapping Add TED in the centre of the screen Enter your Wi-Fi network and password, then tap NEXT (the phone's current Wi-Fi network and password should be pre-filled for you) On the next screen, ensure the app is set to EZ Mode pairing on the top RHS. If instead it says AP Mode, tap on the AP Mode and select EZ Mode on the drop down menu Reset the TED Device by pressing the top button for 5secs, as per the instructions provided on-screen Once the TED Device LED is flashing accordingly (fast flashing), tap NEXT Wait until the pairing process is completed. When your TED Device connects successfully, tap DONE If you're having trouble connecting in EZ Mode, try connecting using AP Mode.

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Your TED device may be showing as 'offline' on the TED App for various reasons, such as: Slow internet speed - this is often the cause if you noticed difficulty connecting your device and it immediately displayed as 'offline' on the app. Your device may be slightly too far from your modem's broadcast range - if you notice the location of your device shows slightly weaker internet connection then you may need to bring the device closer to your router. Weak network strength will show up as your device going offline and coming back online intermittently - this may cause automations to be less reliable, the automation will not trigger if one or more of your devices is 'offline'. Poor signal strength can often be identified if your device is showing as 'online' - but it is failing to run a program or save updates. Physical interference (such as furniture, water features or screens) can make small but significant changes to how well your device can pick up a signal from your router - this could cause them to go 'offline'. Has a recent change been followed by your device losing connection? If you cannot move your device closer to your router then a Wi-Fi extender (broadcasting the 2.4GHz network signal) can strengthen and extend the 2.4GHz signal from your router to your devices - it is best placed midway between your devices and router. Go to one of your favourite electronics retailer and search for Wi-Fi extenders.